November 16-18, 2026| Boston, MA, USA | Conference Website| Hotel | Contact us Please note the schedule is subject to change. Details are updated regularly to reflect the latest information.
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School staff spend significant time answering parent and student questions, much of it repetitive and often outside regular school hours. This creates strain on teams and can lead to inconsistent information for families.
In this session, we’ll share how schools around the world are using website chatbots to manage high volumes of routine inquiries while improving responsiveness and consistency. You’ll see what chatbots can realistically handle, from daily school life questions to admissions and support requests, and how they provide accessible, multilingual support for diverse communities.
We’ll also explore how chatbot data provides clear insight into what families are actually asking. This helps schools identify content gaps, reduce friction, and continuously improve how they communicate and engage with their community.
